When will my order ship?
We process all orders Monday through Friday, excluding weekends and holidays. Most orders ship the same or next day, but please allow 1-2 business days for processing. We now offer free standard shipping on all orders, which takes 3-7 business days. If you need your order sooner, priority shipping (2-3 business days) is available for a $10 fee. For the fastest delivery, overnight or express shipping is available, with costs depending on your location. Please note that overnight shipments are not processed on weekends or holidays. Any overnight order placed after 4 PM EST on Friday through 11:59 PM EST on Sunday will ship on the next business day, typically Monday unless it falls on a holiday. To avoid delays, please ensure your shipping address and email are entered correctly at checkout.
How do you ship to the military?
We use the U. S. Post Office for all APO and other military forwarding addresses. It is difficult to tell you how long it takes due to where you may be in the military. On average shipments take 5-7 business days to deliver.
What is Package Delivery Insurance?
For $2.99 your package delivery is guaranteed, no questions asked. $2.99 covers your package 100%. If you package is ever lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.
New York State Shipments
In accordance with New York State law, some of our weight loss and muscle gain products are only permitted for purchase to persons over 18 years of age. By New York State law, we are required to ship any orders containing a weight loss product for delivery to an address in New York with a signature and ID verification, resulting in a $10 handling fee for these purchases. It is your responsibility to ensure that if you are having an order shipped to any address in New York that you will be available to sign for the package with photo ID. We are NOT able to refund or reship orders that are not claimed or signed for.
RETURN POLICY
Since we sell at discounted prices, we will not be able to accept returns on any opened merchandise. All unopened merchandise must be returned within 30 days of delivery for exchange or credit. Customers will be responsible for all shipping charges for returns. All returns are subject to a standard 20% restocking fee. Please email info@mri-performance.com or call (888) 922-5567 before sending products back to us. Once we hear from you, we will note that you will be sending a return. If the address provided is invalid, there will be a $10 intercept fee. Please be careful when entering your shipping address.
Mail returns to:
MRI-Performance Return Dept
4866 Duff Dr.
West Chester, Ohio 45246